With GEO safety is our number one priority above all else. Even though Graphene will not burn you with the soft subtle feel of the heat, we have added a few safety features. We added the 2-hour shut-off timer with the temperature limiter to give you the peace of mind you will be safe when you use GEO.

GEO works in approx. of 3 ranges of temperature HIGH (105F-114F), MEDIUM (99F-104F), LOW (93F-98F). Please note Graphene has natural thermal-regulating properties which means GHeat’s patented Far infrared heat technology works in ranges depending on the conditions around you and adapts to your body’s temperature. With that said may it be summer or winter GEO can be used anytime and anywhere.

Due to the heavy restrictions of shipping for lithium-ion batteries drastically increases the cost of shipping. We went through extreme testing of various elements with our product and we have made sure that GEO is compatible with the available standard 2.0-amp power banks available in the market without worrying on compromising the components of GEO. At the end of the day you will have the peace of mind your GEO will stay durable for future use.

GEO's adhesive strips only uses quality hypoallergenic medical grade material. Also, our silicone adhesive is sweat resistant. With our medical grade material even if you sweat, our adhesives will still stick on your skin very well.

Simply put, traditional elements such as Jade and tourmaline are great examples, but they are inconveniently heavy and needs a source of heat to warm up that will take time to heat up. On the other hand, Graphene is a natural element that is super light, flexible, and naturally emits Far infrared heat faster and more effective than traditional elements. This gives GEO the benefits of delivering the highest level of Far-Infrared Heat and the convenience of using GEO anywhere and anytime with the efficiency of cutting down your recovery time.

GEO uses only quality Graphene with our patented GHeat™️ technology to concentrate the Far-Infrared Heat™️ with the lightest and most ergonomic design to enhance the convenience and efficiency to easily fit almost all body type and helps naturally relieve your pain faster and effectively.

We give a limited one-year manufacturing warranty and will repair or replace your GEO or any component found to be defective during the warranty period.

Yes! We offer a limited one-year manufacturing warranty, but we will require you to send your GEO back to our service center so we may test for possible defects before repair or replacements are executed.

Shipping is FREE for all orders over $59 in United States. We also ship Worldwide with shipping applies. Delivery depends on your location, but we do ask 2-8 business days for processing and shipment.

Email us at support@mygeorelief.com and we will look into it and we will do our best to assist you with your prepaid return label.

If the order has not been shipped yet email us and make sure to add on subject line “URGENT ORDER EDIT”. Our team will do our best to make the necessary amendments, if your packages has been shipped, we will do our best to work with you and the courier to have it redirected where possible.

Email us at support@mygeorelief.com and we will organize a return shipping label for you.

Email us at support@mygeorelief.com and we will help you track your order.